Shipping Policy

At Ehsani, we strive to process and ship your order as quickly as possible.

Order Processing

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information.

During peak periods, promotions, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

Free standard shipping is available on orders over $150 CAD (before taxes and after discounts), shipped within Canada.

Delivery Times

Estimated delivery times begin once your order has shipped and may vary depending on your location and the carrier.

Typical delivery estimates are:

• Ontario: 1–3 business days

• Canada: 2–7 business days

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order ships, you'll receive an email containing your tracking number so you can follow your package's journey.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order. Ehsani is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Shipments

Once your order has been handed over to the shipping carrier, delivery times are outside of our control. If your package appears to be lost or significantly delayed, please contact us at support@ehsani.com, and we'll be happy to assist you in working with the carrier to resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at support@myehsani.com. Include your order number and photos of the damaged item(s) and packaging so we can assist you as quickly as possible.

Questions?

If you have any questions about your order or shipping, please contact us at support@myehsani.com. We're always happy to help.